Shipping

We offer free shipping within Singapore for all orders above SGD $60 except candles waxes, candle vessels, and products that are on sale.
Here are the domestic or local shipping rates in Singapore:
- 0 to 1 KG → $3.50
- 1.01 to 5 KG → $4.50
- 5.01 to 10 KG → $6.50
- 10.01 to 20 KG → $8.50
- 20.01 to 30 KG → $18.50
- 30.01 to 100 KG → $30.00
For Free Pick Up: 1 - 2 days
We primarily use J&T Express.
We make every effort to process and ship your orders as quickly as possible.
Once your order is received, we typically require approximately 2 working days for processing.
Unfortunately, we cannot guarantee delivery tomorrow for orders placed today.
Once your order has been shipped, delivery time within Singapore is typically 2-5 business days, while international delivery may take 4-9 business days. However, please note that shipping and delivery times may vary during peak seasons.
Yes, we do! We offer international shipping to various countries via DHL.
Here are the shipping rates in SGD:
Malaysia
- 0 to 2.5 KG → $19.90
- 2.51 to 5 KG → $39.90
- Above 5 KG → $49.90
Brunei (BN), Hong Kong SAR, China (HK), Indonesia (ID), South Korea (KR), Macau SAR China (MO), Philippines (PH), Taiwan (TW), Thailand (TH), Vietnam (VN)
- 0 to 2.5 KG → $29.90
- 2.51 to 5 KG → $49.90
- Above 5 KG → $64.90
Australia (AU), Japan (JP), New Zealand (NZ)
- 0 to 2.5 KG → $39.90
- 2.51 to 5 KG → $71.90
- Above 5 KG → $109.90
Canada (CA), USA (US)
- 0 to 2.5 KG → $54.90
- 2.51 to 5 KG → $89.90
- Above 5 KG → $141.90
Rest of the World
- 0 to 2.5 KG → $150.21
- 2.51 to 5 KG → $253.51
- Above 5 KG → $373.71

Yes, we do! Our studio is located at 994 Bendemeer Road Unit 03-06B B-Central Singapore 339943.
We typically take 2 working days to prepare any self pickup order.
We will contact you once your order is ready, and you may pick it up anytime at your convenience.
Unfortunately, once your order is placed, we typically process orders quickly, making it difficult to amend delivery information. However, please reach out to us as soon as possible through our messaging system, and we will do our best to assist you.
If your order has already been delivered by the time we receive your request, we may be unable to retrieve it.
If your package's tracking has not been updated for a few days, it is possible that the package has gone missing while in transit. In such cases, we will promptly contact the courier to gather information about the issue and the latest status of the shipment. We will work with the carrier to resolve the problem as quickly as possible.

In the event of a lost or damaged package, we will offer a replacement or provide a store credit refund that you can use to repurchase the items.
Unfortunately, once your order has been confirmed, amendments or cancellations cannot be made. We strive to deliver your order as quickly as possible, so it is sent for processing immediately after confirmation.

There are a few possible reasons why your discount could be invalid when shopping with Scent Supply Co:
1. Expiry or eligibility: Check if the discount code has expired or if there are specific requirements, such as a minimum spending amount or product category restrictions.
2. Product exclusions: Some items, especially those under the sale tab, may be excluded from promotional code discounts.
3. Usage and application: Ensure that the promo code is correctly entered in the designated field during checkout and that it hasn't been used previously or exceeded the usage restrictions.
  
  If you have followed these guidelines and are still experiencing issues, please contact us with a screenshot of the error message for further assistance.
Please do note that the following are excluded for this code.
- Wax
- Bundle Fragrance Oil
- Sale Fragrance Oil
- Other Products that are on Sale

Unfortunately, discount codes cannot be applied to orders that have already been placed. We apologize for any inconvenience caused.
However, you can save the discount code for your next purchase with us, as long as you fulfill the terms and conditions of the discount.
We do not provide reimbursements for discount codes that were not applied during the order placement.
Thank you for your understanding.

Our fragrance oils are measured and sold by millilitres (mL), not by weight.

We make sure that all bottles are filled completely to the brim! This way, you get the exact amount ordered, or sometimes even a little more!

You may find that the oils weigh less in grams than the same volume of water. This is because oil is less dense than water, e.g. 500mL oil weighs less than 500mL water. You can try this at home with your cooking oil!

Our fragrance oils all have different compositions, so their weight will vary but the volume stays the same as labelled.

Each bottle is sealed after filling, so no liquid can evaporate or escape. This ensures that you receive the correct amount of fragrance oil and it stays fresh for you to use!
Our fragrance oils are created in tandem with different perfumers that we work with from Singapore, US and other parts of the world.
Our fragrance oils have been specifically tested for use in reed diffusers and candles. The formulation of the fragrance oils may not be suitable for use in electric diffusers.
If you would like to get scents for your electric diffusers, we recommend that you check out our diffuser oil blend scents that have been specifically curated for that purpose.
The fragrance typically lasts for 18 months. However, if it is sealed and properly stored, it can remain usable for 2 to 3 years.
It should be stored in a cool place (ideally room temperature) away from direct sunlight for optimal preservation.
We do scent customisation!
The lead time is 4 months, and the minimum order quantity (MOQ) is 10 liters.
Contact us at sales@scentsupplyco.com to discuss your requirements and bring your unique scent to life!

Our fragrance oils are phthalate free!

"Phthalate-free" means that a product or material does not contain phthalates, which are chemicals commonly used in various consumer products. Phthalates have been linked to potential health and environmental concerns. By labeling a product as "phthalate-free," it assures consumers that the product does not contain these potentially harmful chemicals.
They are also Paraben-Free and Formaldehyde-Free.
If your package's tracking has not been updated for a few days, it is possible that the package has gone missing while in transit. In such cases, we will promptly contact the courier to gather information about the issue and the latest status of the shipment. We will work with the carrier to resolve the problem as quickly as possible.

In the event of a lost or damaged package, we will offer a replacement or provide a store credit refund that you can use to repurchase the items.
Fragrances are made using a combination of natural and synthetic ingredients. The color of a fragrance may vary from batch to batch because of the differences in natural materials used, like where and when they were harvested. This is completely normal, and it doesn't affect the quality of the fragrance.
At the moment, we are currently still in the midst of testing our fragrance oils for use in soap and body products and will provide the recommended percentage usage on each individual’s scent page once it is ready.

Our fragrance oils offer a range of scents and are recommended for candle-making at a usage rate of 6-10% of the total wax weight.
Each fragrance oil has its own unique scent profile, ranging from floral and fruity to woody or aromatic notes. Test batches are advised to determine optimal fragrance strength.

The prices on our website are already at wholesale prices. However, we do recommend you to join the scent supply club, where you get to earn points for each S$1 spent.

The higher your membership tier is, the more discounts vouchers you get that you can use.

We curated this membership program in a way to help our makers save more as their business grows!

Thank you for choosing Scent Supply. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have 3 working days to return or exchange an item from the date you received it.
To be eligible for a return, your item must be unused/sealed and in the same condition that you received it. Your item must be in the original packaging.

Send us an email about your request for refund/exchange.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days
Please do note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
However, if you experience any of the following:
- Missing items
- Damaged items
- Incomplete order
We will shoulder the shipping of the items.

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Return and Exchange Policy