Frequently Asked Questions

Yes, we offer free shipping within Singapore for orders above SGD $60, except for the 20kg carton candle waxes.
Our local shipping rates in Singapore are as follows:
- Under 20kg: $3.50
- 20kg (1x 20kg carton of wax): $15
- 40kg (2x 20kg cartons of wax): $30
- 60kg (3 or more 20kg cartons of wax): $60
We primarily use ONE Logistics for deliveries.
We aim to process and ship orders within 2 working days. While we can't guarantee next-day delivery, most orders within Singapore arrive in 2-5 business days.
Please note that shipping times may vary during peak seasons.
We currently don't offer international shipping via checkout on our website.
However, you can place an international order manually.
Please email us your name, address, and the items you'd like to order, and we’ll process it for you.
We ship via DHL with the following rates:
- Malaysia: $19.90 (0-2.5kg), $39.90 (2.51-5kg), $49.90 (above 5kg)
- Asia & Oceania: $29.90-$109.90
- USA/Canada: $54.90-$141.90
- Rest of World: $150.21-$373.71

No, we do not offer self-pickup at this time.
Unfortunately, once your order is placed, we typically process orders quickly, making it difficult to amend delivery information. However, please reach out to us as soon as possible through our messaging system, and we will do our best to assist you.
If your order has already been delivered by the time we receive your request, we may be unable to retrieve it.
If your package's tracking has not been updated for a few days, it is possible that the package has gone missing while in transit. In such cases, we will promptly contact the courier to gather information about the issue and the latest status of the shipment. We will work with the carrier to resolve the problem as quickly as possible.

In the event of a lost or damaged package, we will offer a replacement or provide a store credit refund that you can use to repurchase the items.
Unfortunately, once your order has been confirmed, amendments or cancellations cannot be made. We strive to deliver your order as quickly as possible, so it is sent for processing immediately after confirmation.

Your discount may be invalid for several reasons:
- Expiry or Eligibility: Check if the code has expired or if there are specific requirements like a minimum spend or product restrictions.
- Product Exclusions: Some items, particularly those on sale, may not be eligible for discounts.
- Usage and Application: Ensure the code is entered correctly during checkout and hasn't been previously used or exceeded usage limits.
If issues persist, please email us at sales@scentsupplyco.com with a screenshot of the error for assistance.
Please do note that the following are excluded for this code.
- Wax
- Bundle Fragrance Oil
- Sale Fragrance Oil
- Other Products that are on Sale

Unfortunately, discount codes cannot be applied to orders that have already been placed. We apologize for any inconvenience.
You can save the discount code for your next purchase, provided you meet the terms and conditions.
We do not offer reimbursements for codes not applied during checkout. Thank you for your understanding.

Our fragrance oils are measured and sold by millilitres (mL), not by weight.

We make sure that all bottles are filled completely to the brim! This way, you get the exact amount ordered, or sometimes even a little more!

You may find that the oils weigh less in grams than the same volume of water. This is because oil is less dense than water, e.g. 500mL oil weighs less than 500mL water. You can try this at home with your cooking oil!

Our fragrance oils all have different compositions, so their weight will vary but the volume stays the same as labelled.

Each bottle is sealed after filling, so no liquid can evaporate or escape. This ensures that you receive the correct amount of fragrance oil and it stays fresh for you to use!
Our fragrance oils are created in tandem with different perfumers that we work with from Singapore, US and other parts of the world.
Our fragrance oils have been specifically tested for use in reed diffusers and candles. The formulation of the fragrance oils may not be suitable for use in electric diffusers.
If you would like to get scents for your electric diffusers, we recommend that you check out our diffuser oil blend scents that have been specifically curated for that purpose.
The fragrance typically lasts for 18 months. However, if it is sealed and properly stored, it can remain usable for 2 to 3 years.
It should be stored in a cool place (ideally room temperature) away from direct sunlight for optimal preservation.

We do scent customisation!
The lead time is 3 months, and the minimum order quantity (MOQ) is 5 liters and the price starts from SGD $690.
Contact us at sales@scentsupplyco.com to discuss your requirements and bring your unique scent to life!
Our fragrance oils are phthalate free!

"Phthalate-free" means that a product or material does not contain phthalates, which are chemicals commonly used in various consumer products. Phthalates have been linked to potential health and environmental concerns. By labeling a product as "phthalate-free," it assures consumers that the product does not contain these potentially harmful chemicals.
They are also Paraben-Free and Formaldehyde-Free.
Fragrances are made using a combination of natural and synthetic ingredients. The color of a fragrance may vary from batch to batch because of the differences in natural materials used, like where and when they were harvested. This is completely normal, and it doesn't affect the quality of the fragrance.
At the moment, we are currently still in the midst of testing our fragrance oils for use in soap and body products and will provide the recommended percentage usage on each individual’s scent page once it is ready.

Our fragrance oils offer a range of scents and are recommended for candle-making at a usage rate of 6-10% of the total wax weight.
Each fragrance oil has its own unique scent profile, ranging from floral and fruity to woody or aromatic notes. Test batches are advised to determine optimal fragrance strength.

Thank you for choosing Scent Supply. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we're here to help.
You have 3 working days to return or exchange an item from the date you received it.
To be eligible for a return, your item must be unused/sealed and in the same condition that you received it. Your item must be in the original packaging.

Please email us at sales@scentsupplyco.com regarding your request for a refund or exchange.
Once we receive and inspect your item, we’ll notify you of its status. If approved, we’ll initiate a refund to your original payment method, and you’ll receive the credit within a few days.
Note that you are responsible for return shipping costs, which are non-refundable. If a refund is issued, return shipping costs will be deducted.
However, if you receive missing, damaged, or incomplete items, we will cover the shipping costs for replacements.

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