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Frequently Asked Questions

Promo Codes

Why am I unable to use my discount?

There are a few possible reasons why your discount could be invalid when shopping with Scent Supply Co:

  1. Expiry or eligibility: Check if the discount code has expired or if there are specific requirements, such as a minimum spending amount or product category restrictions.
  2. Product exclusions: Some items, especially those under the sale tab, may be excluded from promotional code discounts.
  3. Usage and application: Ensure that the promo code is correctly entered in the designated field during checkout and that it hasn't been used previously or exceeded the usage restrictions.

    If you have followed these guidelines and are still experiencing issues, please contact us with a screenshot of the error message for further assistance.

I placed my order but forgot to use my discount code, what should I do?

Unfortunately, discount codes cannot be applied to orders that have already been placed. We apologize for any inconvenience caused. However, you can save the discount code for your next purchase with us, as long as you fulfill the terms and conditions of the discount. We do not provide reimbursements for discount codes that were not applied during the order placement. Thank you for your understanding.


What payment options do you accept?

For online orders: We accept payment via Visa, Mastercard, PayPal and Atome. Take your pick!

store credit

What is Store Credit and how do I use it?

Store Credit is a form of virtual currency that is issued to customers for eligible returns. It serves as a payment method for future online orders. Store Credit has an expiration period of 1 year from the date it is issued. You can view the amount of Store Credit available in your account by accessing the designated section on our website.

To use Store Credit for an online order, follow these steps:

  1. Proceed with the checkout process as usual.
  2. On the Checkout - Payment Page, you will find a "redeem" button.
  3. Click on the redeem button to apply any available Store Credit to your order.
  4. If the total order amount is less than the value of your Store Credit, the remaining balance of Store Credit will be retained in your account for future use.

    By using Store Credit, you can conveniently utilize it as a payment option and enjoy the benefits of the credit balance accumulated from eligible returns.

Candle Wax

Do you offer samples of your wax?

We do offer 100g samples of the EcoSoya Advanced Soy Wax. we will only ship it to people who have placed orders with us. If you would like a sample to test, kindly add this message to your order comments and we will try our best to fulfill it. Samples are only given based on availability and are not promised, though we will try our best to fulfill it.

Why do you not stock a wide variety of waxes anymore?

The price of soy wax has risen significantly and coupled with rising shipping rates, it didnt make sense for us to continue carrying a lot of different soy wax ranges anymore as the cost was too exorbitant for us to continue selling it. 

We are currently only carrying eco soya advance and golden wax 464. Eco soya advance is one of the waxes that we use during our candle making workshops. We do like using it because it has a very smooth cure and strong scent throw.

Candle Wicks

Are your candle wicks pre-tabbed or do I need to attach tabs myself?

Our cotton wicks are pre tabbed. Our wooden wicks come with the metal tabs too but they are separate from the wooden wick and have to be attached by you. To do so, slide the edge of the wooden wick into the metal tab and center it.

How do I choose the right candle wick size for my candle?

You would need to identify the candle vessel you are using first. Once you have that, measure the inner diameter of the candle vessel. Then, you can check out our wicks tab and find a candle wick that has a similar burn dimeter. You would want both the inner diameter and burn diameter to match up so that your candle has a good burn.

Fragrance Oils

How do you measure your fragrance oils to bottle them?

Our fragrance oils are measured and sold by millilitres (mL), not by weight.

We make sure that all bottles are filled completely to the brim! This way, you get the exact amount ordered, or sometimes even a little more!

You may find that the oils weigh less in grams than the same volume of water. This is because oil is less dense than water, e.g. 500mL oil weighs less than 500mL water. You can try this at home with your cooking oil!
Our fragrance oils all have different compositions, so their weight will vary but the volume stays the same as labelled.
Each bottle is sealed after filling, so no liquid can evaporate or escape. This ensures that you receive the correct amount of fragrance oil and it stays fresh for you to use!

Are your fragrance oils phthalate free?

Our fragrance oils are phthalate free! 

"Phthalate-free" means that a product or material does not contain phthalates, which are chemicals commonly used in various consumer products. Phthalates have been linked to potential health and environmental concerns. By labeling a product as "phthalate-free," it assures consumers that the product does not contain these potentially harmful chemicals.

Where are your fragrance oils from?

Our fragrance oils are created in tandem with different perfumers that we work with from Singapore, US and other parts of the world.

What is their recommended usage rate of your fragrance oils?

Our fragrance oils offer a range of scents and are recommended for candle-making at a usage rate of 6-10% of the total wax weight. Each fragrance oil has its own unique scent profile, ranging from floral and fruity to woody or aromatic notes. Test batches are advised to determine optimal fragrance strength.

Can I request samples of fragrance oils before making a larger purchase?

We do offer scent samples, which are patches that we drip fragrance oils on so that you have an example of how they smell like. However, if you would like to test the scent throw in your candles, we recommend getting the 10ml sample size fragrance oil instead.

Do you offer bulk or wholesale pricing for businesses?

The prices on our website are already at wholesale prices. However, we do recommend you to join the scent supply club, where you get to earn points for each S$1 spent. 

The higher your membership tier is, the more discounts vouchers you get that you can use. 

We curated this membership program in a way to help our makers save more as their business grows!

Why do fragrances have different colors?

Fragrances are made using a combination of natural and synthetic ingredients. The color of a fragrance may vary from batch to batch because of the differences in natural materials used, like where and when they were harvested. This is completely normal, and it doesn't affect the quality of the fragrance.

Can your fragrance oils be used in electric diffusers?

Our fragrance oils have been specifically tested for use in reed diffusers and candles. The formulation of the fragrance oils may not be suitable for use in electric diffusers. If you would like to get scents for your electric diffusers, we recommend that you check out our sister site, scent staples! The fragrance oils here have been purposefully formulated to be used in electric diffusers and ceramic burners.

Are your fragrance oils skin-safe and suitable for use in other bath and body products?

At the moment, we are currently still in the midst of testing our fragrance oils for use in soap and body products and will provide the recommended percentage usage on each individual’s scent page once it is ready.

Can I mix different fragrance oils to create custom scents?

Yes you definitely can! Our fragrance oil range has been curated in such a way that most of the fragrance oils work well to blend with each other.

How long can the fragrance last?

The fragrance typically lasts for 18 months. However, if it is sealed and properly stored, it can remain usable for 2 to 3 years.

Where should I store the fragrance?

Store the fragrance in a cool place for optimal preservation.

How can I customize a special scent, and what are the details to know?

The lead time for customization is 4 months, and the minimum order quantity (MOQ) is 10 liters.

Contact us at sales@scentsupplyco.com or +65 81298381 to discuss your requirements and bring your unique scent to life!

Still Got Questions?

Please feel free to reach out to us for assistance.

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