Simplified Log-In Process for Existing Customers

Simplified Log-In Process for Existing Customers

Do you have an existing account but find yourself unable to log in? We sincerely apologize for any inconvenience caused. Recently, we undertook a significant migration of our website to enhance your overall experience. As a result, the log-in process for existing customers has been improved and simplified. We understand how crucial it is for you to access your account effortlessly, and we want to ensure a seamless experience. To help you get back on track, we have outlined a step-by-step guide below. Please follow these instructions to regain access to your account smoothly.


Step-by-Step Guide

Access the Website

Begin by navigating to our website and look for the "Shopping Bag" button located on the upper-right corner of the screen. Click on it to proceed to the log-in page.

Click on 'Log In'

On the log-in page, locate and click the "Log In" button. This will initiate the process to access your existing account.

Forgot Your Password?

Click on the "Forgot your password?" option available on the log-in page.

Enter Your Email

Once you select the "Forgot your password?" option, you will be prompted to enter the email address associated with your existing account. Fill in your email address and click on the "Submit" button.

Check Your Email

After submitting your email address, please check your inbox. You should receive an email titled "Customer Account Password Reset."

Reset Your Password

Open the email and click on the "Reset your password" link provided in the message. This will redirect you to a secure page where you can set a new password.

Set a New Password

Now, you can create a new password for your account. Choose a strong password that includes a mix of letters, numbers, and special characters to enhance security. Once you've entered your desired password, click on the "Submit" button.

Access Your Account

Congratulations! You have successfully reset your password. You will now be redirected to your profile's account page. You can now access all the features and benefits associated with your existing account.

We sincerely apologize for any inconvenience caused during the website migration. Our aim is to provide you with an improved and seamless user experience. By following the steps outlined above, we hope you can regain access to your account effortlessly. If you encounter any issues or have any questions, our support team is ready to assist you. Thank you for being a valued customer, and we look forward to serving you better than ever before!
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